Report Builder Capabilities Overview

Introduction

Report builder allows you to enhance your Jira reporting beyond the borders of what’s available out of box! Report builder is designed to allow you reporting against multiple domains including agile projects and IT service management. Whether you are a project manager, scrum master or product owner as well as IT service manager or IT operations manager, or service desk manager you will find how to benefit from Report Builder.

Capabilities overview is available in a short video by the following link:

https://www.youtube.com/watch?v=ObfA6rVTsDA

Agile Projects Reporting

The Report Builder is a versatile tool that offers robust reporting functionality for any team implementing the Agile approach in their project management. The centerpiece of this tool is the Universal Report, a feature that empowers users to create dynamic pivot reports against various project components like issues, stories, risks, epics, and more.

To simplify the reporting process for Agile teams, the Report Builder also comes equipped with a pre-defined gallery of reports. These include Flow Time Reports, Lead Time Reports, and Cycle Time Reports, which provide valuable insights into your project's progress.

IT Service Management Reporting

IT service management teams, such as service desk teams or IT operations management teams, can greatly benefit from the Universal Report. This powerful report tool provides comprehensive reporting against ticket volumes, assignments, categorisations, and more.

In addition, the Report Builder offers a set of Gallery Reports specifically designed for IT service management teams. These reports help control essential metrics such as resolution rates, reopen rates, first reply or first response times. They also aid in identifying unique situations like tickets bouncing.

Timesheet Builder Integration

Report builder advances reporting against timesheets fulfilled by your colleagues in timesheet builder.

Dashboarding, Exporting and Sharing Reports

Reports created in the Report Builder can be exported into various formats. This feature allows you to perform additional analyses in external tools or for external reporting.

Furthermore, you can embed all your generated reports into dashboards. This function facilitates the sharing of vital project information with your colleagues and customers. Reports can also be directly shared within the app with specified users or groups, giving them the ability to view or even edit the reports.

Developing Custom Reports

Beyond these functionalities, the Report Builder provides you with the capability to develop your own custom reports from scratch using HTML and JavaScript. For detailed instructions on this, please refer to the advanced Creators Guide.

In conclusion, the Report Builder, with its Universal Report and array of features, provides a comprehensive toolset for managing and sharing your project's progress, facilitating effective communication and collaboration within your team.

We’d suggest you to start with learning the application interface.