{"xsrfToken":"70d1eec2e5910c531518f4dc2cd92a1627a1d133_lout","branding":{"id":"8","key":"psup","name":"Product Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#21194a","headerLinkHoverBGColor":"#21194a","headerBadgeColor":"#21194a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/648d9418-9f43-46f3-a136-822de978fa01/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjJkMDUyNi1mMmI0LTQ2NGYtOTc5ZS0yZmMyZGUxODY0MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0OGQ5NDE4LTlmNDMtNDZmMy1hMTM2LTgyMmRlOTc4ZmEwMSI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDUzMjksIm5iZiI6MTczMjIwNDcyOX0.vCNslcW2yGa6QswbFxnhE-E8cEXemgOffYK3eaZRiDw&client=b62d0526-f2b4-464f-979e-2fc2de18640e&mode=fit","logoId":"648d9418-9f43-46f3-a136-822de978fa01","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Actonic Help Center","sharedPortalName":"Actonic Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Actonic Help Center","sharedPortalName":"Actonic Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#281c4c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d8d51a6e-3020-4d8f-85e6-f2d0515f21be/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjJkMDUyNi1mMmI0LTQ2NGYtOTc5ZS0yZmMyZGUxODY0MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4ZDUxYTZlLTMwMjAtNGQ4Zi04NWU2LWYyZDA1MTVmMjFiZSI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDUzMjksIm5iZiI6MTczMjIwNDcyOX0.go4E_04PdGsPBPHgAQWG6M1uGAwMR4P5JDK2q9F41SU&client=b62d0526-f2b4-464f-979e-2fc2de18640e&height=300&mode=fit","bannerMediaApiFileId":"d8d51a6e-3020-4d8f-85e6-f2d0515f21be","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"8","key":"psup","projectId":10009,"serviceDeskId":8,"name":"Product Support","description":"<p>Welcome! You can raise a Product Support request from the options provided.<br> You can find the documentation about all our add-ons here <a href=\"https://actonic.atlassian.net/wiki/spaces/PROD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://actonic.atlassian.net/wiki/spaces/PROD/overview</a></p>","portalBaseUrl":"/servicedesk/customer/portal/8","onlyPortal":false,"reqTypes":[{"id":"79","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[17],"key":""},{"id":"81","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[17],"key":""},{"id":"80","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[17],"key":""},{"id":"83","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[17],"key":""},{"id":"119","name":"Scripted Report request","descriptionHtml":"<p>Describe the report you would like to get. Pay special attention to the input parameters, calculation algorithm, and the final view of the report. Screenshots with some report examples are very welcome!</p>","callToAction":"Scripted Report request","introHtml":"<p>Describe the report you would like to get. Pay special attention to the input parameters, calculation algorithm, and the final view of the report. Screenshots with some report examples are very welcome!</p>","icon":10481,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[17],"key":""},{"id":"84","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[17],"key":""},{"id":"85","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[17],"key":""},{"id":"78","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[17],"key":""},{"id":"82","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[78,79,80,81,83,84,85,119]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2335bfef-95cc-3cf6-9d85-17f2a08cdf30","appLinkName":"System Confluence","appLinkUrl":"https://actonic.atlassian.net/wiki","spaceKey":"ARB","spaceName":"Report Builder: Timesheets and Data Analysis","spaceUrl":"https://actonic.atlassian.net/wiki/spaces/ARB","isServer":false},"labels":[],"projectKey":"PSUP","serviceDeskId":8,"kbLinkDomainURLs":["https://actonic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjJkMDUyNi1mMmI0LTQ2NGYtOTc5ZS0yZmMyZGUxODY0MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDU5MjksIm5iZiI6MTczMjIwNDcyOX0.wP9ujAZvsvpf2KNV-vTk2qHWCIIkgjyAlsjyKmrBMC4","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"b62d0526-f2b4-464f-979e-2fc2de18640e","tokenDurationInMins":20}},"sharedPortal":{"name":"Actonic Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://actonic.atlassian.net/wiki","kbLinkDomainURLs":["https://actonic.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=actonic","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"70d1eec2e5910c531518f4dc2cd92a1627a1d133_lout","baseUrl":"https://actonic.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://actonic.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b62d0526-f2b4-464f-979e-2fc2de18640e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e28b5799a7514851a99890d320e124b8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}