Created vs. Resolved Report How-To


More Information

If you want more details on how to understand the charts and the metrics Created and Resolved, to improve your ITSM processes, please refer to this explanation of our Created vs. Resolved Report.




To navigate to the Report Builder Home screen to create meaningful reports, you need to click on Apps > Report Builder

By default, you will be directed to the report creation menu. Here you can see the ready to use reports sorted into topics like Agile, ITSM or others.

By clicking Show all reports, you will see all available reports without the subject filtering.

Now, click on Created vs. Resolved

to be navigated to the report creation menu.

How to use the Created vs. Resolved report

To create meaningful reports, you can now filter by projects. Thereby, you are not limited to one project, but can select multiple projects.


You can also apply filtering to epics or certain issues.

Apply any predefined filters or if you would like to define your own filters in a filter menu in Jira, you can, of course, do that as well.


Another filter option is to include parent or/and child issues. This is especially valuable when filtering individual issues. If you filter entire projects, all tickets that are in the project will be displayed.

Also, you may switch from the more basic view to the JQL view – filtering the way you prefer.

After selecting the project(s), you can choose the chart type, date format to group (days, weeks, months)

and for how many days (or weeks or months) you want to look back in the past.

Choose your options, click update and your report will be created.

The newly Created vs. Resolved report is a bidirectional bar chart, shown against the zero line. Whatever ticket was created will go above zero and whatever was closed will go down.

The other visualization with the clustered view allows you to see the same data differently, putting created and resolved issues next to each other.

Not feeling like red and green? Then, you can change the color type to light and dark blue.

If you click Show Data Table, you will see the numbers of created and resolved issues and the corresponding date. If you filter by days, it will show you days. If you filter by weeks, it will show you the week numbers. If it’s months, the table will display months as well.

You can also Show Report Sources, meaning it will show you a table with all the issues selected, the summary of them, when they were created (and resolved) and the link to the issue.

When you’re satisfied with the appearance and filtering of your report, you may click Add to My Reports


and the report will be added to your personal list of reports.


Now, you can delete or edit it further by clicking on the pen icon.

Editing your Created vs. Resolved Report

Like many of our Report Builder report types, the Created vs. Resolved Report can be comprehensively customized after creation. Permission schemes, ownership, and editing access can be defined. If you have the appropriate skills, you are able to customize the HTML template and report logic directly in the code! Read our Creators Guide developer interface article to see detailed instructions.

Export your Report

You can export the entire report as a PDF, JSON, PNG, print, or CSV. See all the details in our Export Guide.

How to create the report from the Jira dashboard

All Report Builder reports can be created directly from scratch in the Jira dashboard or imported to it using a gadget. Here’s our Dashboard Gadgets Guide.