Ticket Bouncing Report How-To


More Information

To better understand how to read the charts, what exactly Ticket Bouncing is and why you should measure and optimize this metric to ensure IT Happiness, read our Guide:
Identifying and Resolving Ticket Bouncing with Actonic.



To navigate to the Report Builder Home screen to create meaningful reports, you need to click on Apps > Report Builder

By default, you will be directed to the report creation menu. Here you can see the ready to use reports sorted into topics like Agile, ITSM or others.

By clicking Show all reports, you will see all available reports without the subject filtering.

Now, click on Ticket Bouncing Report

to be navigated to the report creation menu.

How to use the Ticket Bouncing Report

To create meaningful reports, you can now filter by projects. Thereby, you are not limited to one project, but can select multiple projects.

You can also apply filtering to epics or certain issues.

Apply any predefined filters or if you would like to define your own filters in a filter menu in Jira, you can, of course, do that as well.


Another filter option is to include parent or/and child issues. This is especially valuable when filtering individual issues. If you filter entire projects, all tickets that are in the project will be displayed.

Also, you may switch from the more basic view to the JQL view – filtering the way you prefer.

After selecting the project(s), you can choose between the two chart types: horizontal and vertical.

Next, you can decide in which dimensions the ticket reassignment (ticket bouncing) should be grouped by. These are your options:

  • Project

  • Issue Type

  • Priority

  • Components

  • Labels

  • Environment

  • Reporter

  • Days

  • Weeks

  • Months

Then, you can choose for how many days you want to look in the past. On default, it’s 30.

Please note: In the current version, you have the option to type in a number to show all previous days. If you want to define a time frame further in the past with some exceptions maybe, you can use JQL. The future version of the report will include calendar view for your convenience.


The data aggregation will show whether the reassignments will be counted as an Average, Count, Median, Minimum, or Maximum.


Now, you can enable the checkbox Show only reassigned. This means, the report will ignore all the tickets which were never reassigned.

Choose your options, click update and your report will be created.

If you switch to the count of reassignments, you have the concrete number of reassignments for all the issues within the past 30 days, grouped by priority.


Just change the chart type and grouping options to see which visualization suits your reporting needs best.

Your reports could look like this:


Vertical chart

Grouped by days


Vertical chart

Grouped by issue type


Horizontal chart

Grouped by projects


Horizontal chart

Grouped by priority



If you click Show Data Table, you will see the reassignments for the corresponding time frame.


You can also Show Report Sources, meaning it will see all the tickets that were involved in reassignments, including the summary, additional data and the links to the issues. That’s a good overview to understand when an issue was created and resolved and who was the first assignee.

 The option report header is also an option for you to choose to display or not.


 With header


Without header


If you’re facing a long data table with some empty entries, the checkbox Show only reassigned does the trick:



When you’re satisfied with the appearance and filtering of your report, you may click Add to My Reports


and the report will be added to your personal list of reports.


Now, you can delete or edit it further by clicking on the pen icon.

Editing your Ticket Bouncing Report

Like many of our Report Builder report types, the Ticket Bouncing Report can be comprehensively customized after creation. Permission schemes, ownership, and editing access can be defined. If you have the appropriate skills, you can customize the HTML template and report logic directly in the code! Read our Creators Guide developer interface article to see detailed instructions.

Export your Report

You can export the entire report as a PDF, JSON, PNG, print, or CSV. See all the details in our Export Guide.

How to create the report from the Jira dashboard

All Report Builder reports can be created directly from scratch in the Jira dashboard or imported to it using a gadget. Here’s our Dashboard Gadgets Guide.