Security Self Assessment Questionnaire (CAIQ - Lite)

Application & Interface Security

Application Security

AIS-01.2

Do you use an automated source code analysis tool to detect security defects in code prior to production?

Yes

We are using Snyk: https://snyk.io/

AIS-01.5

(SaaS only) Do you review your applications for security vulnerabilities and address any issues prior to deployment to production?

Yes

Yes, as a part of our internal audit once per quarter.

Customer Access Requirements

AIS-02.1

Are all identified security, contractual, and regulatory requirements for customer access contractually addressed and remediated prior to granting customers access to data, assets, and information systems?

Yes

Sure, we have that policy on the marketplace link: https://actonic.atlassian.net/wiki/spaces/PROD/pages/169312257

https://actonic.atlassian.net/wiki/spaces/PROD/pages/9666648

Data Integrity

AIS-03.1

Does your data management policies and procedures require audits to verify data input and output integrity routines?

Yes

Thorough end-to-end testing, human evaluation, and penetration testing are carried out to verify and validate this.

Audit Assurance & Compliance

Independent Audits

AAC-02.1

Do you allow tenants to view your SOC2/ISO 27001 or similar third-party audit or certification reports?

We do not have it

At present, we have not undergone SOC II or ISO 27001 audits. However, we aim to disclose audit information that is both safe and reasonable to share with the public.

AAC-02.2

Do you conduct network penetration tests of your cloud service infrastructure at least annually?

No

We are using best practices from Atlassian cloud apps recommendations.

AAC-02.3

Do you conduct application penetration tests of your cloud infrastructure regularly as prescribed by industry best practices and guidance?

No

We have committed to joining Atlassian's Bug Bounty program and will take responsibility for this component.

Information System Regulatory Mapping

AAC-03.1

Do you have a program in place that includes the ability to monitor changes to the regulatory requirements in relevant jurisdictions, adjust your security program for changes to legal requirements, and ensure compliance with relevant regulatory requirements?

Yes

Yes, we conduct quarterly reviews of the regulatory environment and adjust our internal policies and documentation accordingly.

Business Continuity Management & Operational Resilience

Business Continuity Testing

BCR-02.1

Are business continuity plans subject to testing at planned intervals or upon significant organizational or environmental changes to ensure continuing effectiveness?

Yes

Our team conducts a yearly assessment of our business continuity plan, or more frequently when there are notable changes to our organization or environment, and modifies our internal policies and documentation accordingly.

Policy

BCR-10.1

Are policies and procedures established and made available for all personnel to adequately support services operations’ roles?

Yes

We maintain up-to-date customer documentation, internal documentation, and training materials for our staff, with source control systems to ensure that changes can be tracked. To guarantee that our customers and services are supported effectively, our engineers regularly rotate into support roles, which helps to ensure that everyone clearly understands the process.

Retention Policy

BCR-11.1

Do you have technical capabilities to enforce tenant data retention policies?

Yes

Actonic’s Data Protection and Security Toolkit can access all the Jira and Confluence data, issues and fields, defined in the search scope during the PII scanning process. However, it does not store any PII in our application or outside Jira or Confluence.

BCR-11.3

Have you implemented backup or recovery mechanisms to ensure compliance with regulatory, statutory, contractual or business requirements?

Yes

Yes, we have backups saved every day which are stored for 2 months.

BCR-11.7

Do you test your backup or redundancy mechanisms at least annually?

Yes

Change Control & Configuration Management

Unauthorized Software Installations

CCC-04.1

Do you have controls in place to restrict and monitor the installation of unauthorized software onto your systems?

Yes

Access to the instance is restricted solely to SSH keys, and we have complete control over any installations that occur on the instances.

Data Security & Information Lifecycle Management

E-commerce Transactions

DSI-03.1

Do you provide standardized (e.g. ISO/IEC) non-proprietary encryption algorithms (3DES, AES, etc.) to tenants in order for them to protect their data if it is required to move through public networks (e.g., the Internet)?

Yes

DSI-03.2

Do you utilize open encryption methodologies any time your infrastructure components need to communicate with each other via public networks (e.g., Internet-based replication of data from one environment to another)?

Yes

Nonproduction Data

DSI-05.1

Do you have procedures in place to ensure production data shall not be replicated or used in non-production environments?

Yes

It is our policy that production data is never replicated in other environments.

Secure Disposal

DSI-07.1

Do you support the secure deletion (e.g., degaussing/cryptographic wiping) of archived and backed-up data?

Not applicable

Data is stored on Contabo, we can request secure deletion from that service if required.

DSI-07.2

Can you provide a published procedure for exiting the service arrangement, including assurance to sanitize all computing resources of tenant data once a customer has exited your environment or has vacated a resource?

Yes

If customers would like to stop using our product, Atlassian makes it easy to cancel or deactivate their subscription.

Datacenter Security

Asset Management

DCS-01.2

Do you maintain a complete inventory of all of your critical assets located at all sites/ or geographical locations and their assigned ownership?

Yes

We currently do not possess any critical physical assets.

Controlled Access Points

DCS-02.1

Are physical security perimeters (e.g., fences, walls, barriers, guards, gates, electronic surveillance, physical authentication mechanisms, reception desks, and security patrols) implemented for all areas housing sensitive data and information systems?

Not Applicable

Our company operates under a remote-first policy, and although we maintain a headquarters, it does not serve as a location for housing data centers or any other sensitive information systems.

User Access

DCS-09.1

Do you restrict physical access to information assets and functions by users and support personnel?

Not Applicable

Encryption & Key Management

Key Generation

EKM-02.1

Do you have a capability to allow creation of unique encryption keys per tenant?

No

We are not encrypting data, (we don’t save any data which is important) and the data which needs to be protected (if any), is protected by Atlassian.

Encryption

EKM-03.1

Do you encrypt tenant data at rest (on disk/storage) within your environment?

Not applicable

We do not save any personal customer data.

Governance and Risk Management

Baseline Requirements

GRM-01.1

Do you have documented information security baselines for every component of your infrastructure (e.g., hypervisors, operating systems, routers, DNS servers, etc.)?

Not applicable

We don’t manage any infrastructure of our own, so this question is not applicable to us.

Policy

GRM-06.1

Are your information security policies and procedures made available to all impacted personnel and business partners, authorized by accountable business role/function and supported by the information security management program as per industry best practices (e.g. ISO 27001, SOC 2)?

Yes

Although we have not undergone an audit such as SOC2, we adhere to the best practices in our industry. We have made our policies and procedures accessible to our staff and to a great extent, our clients as well.

Policy Enforcement

GRM-07.1

Is a formal disciplinary or sanction policy established for employees who have violated security policies and procedures?

Yes

Policy Reviews

GRM-09.1

Do you notify your tenant's when you make material changes to your information security and/or privacy policies?

Yes

We have communication guidelines ready to go as soon as the privacy policy is changed.

GRM-09.2

Do you perform, at minimum, annual reviews to your privacy and security policies?

Yes

Human Resources

Asset Returns

HRS-01.1

Upon termination of contract or business relationship, are employees and business partners adequately informed of their obligations for returning organizationally-owned assets?

Yes

Background Screening

HRS-02.1

Pursuant to local laws, regulations, ethics, and contractual constraints, are all employment candidates, contractors, and involved third parties subject to background verification?

Yes

We conduct comprehensive background checks that encompass thorough interviews and reference checks to verify the authenticity of the information provided by the individual.

Employment Agreements

HRS-03.1

Do your employment agreements incorporate provisions and/or terms in adherence to established information governance and security policies?

Yes

Employment Termination

HRS-04.1

Are documented policies, procedures, and guidelines in place to govern change in employment and/or termination?

Yes

Training / Awareness

HRS-09.5

Are personnel trained and provided with awareness programs at least once a year?

Yes

Individuals are provided with coaching as required.

Identity & Access Management

Audit Tools Access

IAM-01.1

Do you restrict, log, and monitor access to your information security management systems (e.g., hypervisors, firewalls, vulnerability scanners, network sniffers, APIs, etc.)?

Yes

Our information security systems are only accessible to authorized engineers. Our operations and security team members promptly respond to alerts and logs of any abnormal login activity provided by our cloud vendors.

IAM-01.2

Do you monitor and log privileged access (e.g., administrator level) to information security management systems?

Yes

Our cloud-based systems allow us to monitor and log all instances of administrator-level access using their available tools.

User Access Policy

IAM-02.1

Do you have controls in place ensuring timely removal of systems access that is no longer required for business purposes?

Yes

We have established a comprehensive offboarding procedure for departing Actonic personnel, and only authorized engineers possess the requisite permissions to access the production environment.

Policies and Procedures

IAM-04.1

Do you manage and store the identity of all personnel who have access to the IT infrastructure, including their level of access?

Yes

Source Code Access Restriction

IAM-06.1

Are controls in place to prevent unauthorized access to your application, program, or object source code, and assure it is restricted to authorized personnel only?

Yes

IAM-06.2

Are controls in place to prevent unauthorized access to tenant application, program, or object source code, and assure it is restricted to authorized personnel only?

Yes

Our users have no source code, only the application, and access to the application is restricted by Atlassian (or the customer).

User Access Restriction / Authorization

IAM-08.1

Do you document how you grant, approve and enforce access restrictions to tenant/customer credentials following the rules of least privilege?

Not applicable

We do not store customer credentials.

User Access Reviews

IAM-10.1

Do you require a periodical authorization and validation (e.g. at least annually) of the entitlements for all system users and administrators (exclusive of users maintained by your tenants), based on the rule of least privilege, by business leadership or other accountable business role or function?

Yes

User Access Revocation

IAM-11.1

Is timely deprovisioning, revocation, or modification of user access to the organizations systems, information assets, and data implemented upon any change in status of employees, contractors, customers, business partners, or involved third parties?

Yes

Infrastructure & Virtualization Security

Audit Logging / Intrusion Detection

IVS-01.1

Are file integrity (host) and network intrusion detection (IDS) tools implemented to help facilitate timely detection, investigation by root cause analysis, and response to incidents?

Not Applicable

IVS-01.2

Is physical and logical user access to audit logs restricted to authorized personnel?

Not Applicable

IVS-01.5

Are audit logs reviewed on a regular basis for security events (e.g., with automated tools)?

Not Applicable

Clock Synchronization

IVS-03.1

Do you use a synchronized time-service protocol (e.g., NTP) to ensure all systems have a common time reference?

Not Applicable

OS Hardening and Base Controls

IVS-07.1

Are operating systems hardened to provide only the necessary ports, protocols, and services to meet business needs using technical controls (e.g., antivirus, file integrity monitoring, and logging) as part of their baseline build standard or template?

Yes

Production / Non-Production Environments

IVS-08.1

For your SaaS or PaaS offering, do you provide tenants with separate environments for production and test processes?

Yes

IVS-08.3

Do you logically and physically segregate production and non-production environments?

Yes

Segmentation

IVS-09.1

Are system and network environments protected by a firewall or virtual firewall to ensure business and customer security requirements?

Yes

VMM Security - Hypervisor Hardening

IVS-11.1

Do you restrict personnel access to all hypervisor management functions or administrative consoles for systems hosting virtualized systems based on the principle of least privilege and supported through technical controls (e.g., two-factor authentication, audit trails, IP address filtering, firewalls and TLS-encapsulated communications to the administrative consoles)?

Yes

Wireless Security

IVS-12.1

Are policies and procedures established and mechanisms configured and implemented to protect the wireless network environment perimeter and to restrict unauthorized wireless traffic?

Not Applicable

IVS-12.2

Are policies and procedures established and mechanisms implemented to ensure wireless security settings are enabled with strong encryption for authentication and transmission, replacing vendor default settings (e.g., encryption keys, passwords, SNMP community strings)?

Not Applicable

IVS-12.3

Are policies and procedures established and mechanisms implemented to protect wireless network environments and detect the presence of unauthorized (rogue) network devices for a timely disconnect from the network?

Not Applicable

Interoperability & Portability

APIs

IPY-01.1

Do you publish a list of all APIs available in the service and indicate which are standard and which are customized?

No

We don’t have public APIs to be used by customers.

Mobile Security

Approved Applications

MOS-03.1

Do you have a policy enforcement capability (e.g., XACML) to ensure that only approved applications and those from approved application stores can be loaded onto a mobile device?

No

Security Incident Management, E-Discovery, & Cloud Forensics

Incident Management

SEF-02.1

Do you have a documented security incident response plan?

Yes

SEF-02.4

Have you tested your security incident response plans in the last year?

Yes

Incident Reporting

SEF-03.1

Are workforce personnel and external business relationships adequately informed of their responsibility, and, if required, consent and/or contractually required to report all information security events in a timely manner?

Yes

We provide our employees with training on internal incident communication protocols, and our customers receive regular updates on service-affecting incidents through our status page. If the incident impacts only a small subset of customers, we may directly reach out to those affected individuals.

SEF-03.2

Do you have predefined communication channels for workforce personnel and external business partners to report incidents in a timely manner adhering to applicable legal, statutory, or regulatory compliance obligations?

Yes

Incident Response Legal Preparation

SEF-04.4

Do you enforce and attest to tenant data separation when producing data in response to legal subpoenas?

Yes

Supply Chain Management, Transparency, and Accountability

Incident Reporting

STA-02.1

Do you make security incident information available to all affected customers and providers periodically through electronic methods (e.g., portals)?

Yes

Network / Infrastructure Services

STA-03.1

Do you collect capacity and use data for all relevant components of your cloud service offering?

Yes

Third Party Agreements

STA-05.4

Do third-party agreements include provision for the security and protection of information and assets?

Not Applicable

STA-05.5

Do you have the capability to recover data for a specific customer in the case of a failure or data loss?

No

Supply Chain Metrics

STA-07.4

Do you provide tenants with ongoing visibility and reporting of your operational Service Level Agreement (SLA) performance?

Not Applicable

Actonic does not provide SLA performance monitoring or any service-level agreements. Nonetheless, we make sure to communicate any service disruptions through our status page.

Third Party Audits

STA-09.1

Do you mandate annual information security reviews and audits of your third party providers to ensure that all agreed upon security requirements are met?

No

We will assess all new contracts with third parties to ensure that the necessary obligations are included.

Threat and Vulnerability Management

Antivirus / Malicious Software

TVM-01.1

Do you have anti-malware programs that support or connect to your cloud service offerings installed on all of your IT infrastructure network and systems components?

No

We use a combination of automated tools and human review to manage threats and vulnerabilities for our applications. The automated tools review our source code as a first step.

Vulnerability / Patch Management

TVM-02.5

Do you have a capability to patch vulnerabilities across all of your computing devices, applications, and systems?

Yes

Mobile Code

TVM-03.1

Is mobile code authorized before its installation and use, and the code configuration checked, to ensure that the authorized mobile code operates according to a clearly defined security policy?

Not Applicable