Known issues

Data cleaner

PII Data in History and Activity tabs

Symptoms

You may find some sensitive data in History and Activity tabs of issue.

Cause

There are some limitations of REST API in Cloud, which make impossible to anonymize sensitive data in these tabs.

Resolution

Unfortunately, we cannot solve this problem at the moment due to limitations on Atlassian side.
We have raised Atlassian tickets to get it resolved asap. You can watch the ticket and vote for them.

https://jira.atlassian.com/browse/JRACLOUD-78612
https://jira.atlassian.com/browse/CONFCLOUD-73670

Users cannot be anonymized

Symptoms

Source user cannot be changed to target user, so they cannot be anonymized.

Cause

There are some limitations of REST API in Cloud, which make impossible to anonymize sensitive data in these tabs.

Resolution

Unfortunately, we cannot solve this problem at the moment due to limitations on Atlassian side. Some REST API are missing, which make imposible user anonymization.
We have raised Atlassian tickets to get it resolved asap. You can watch the ticket and vote for them.

https://jira.atlassian.com/browse/JRACLOUD-78612
https://jira.atlassian.com/browse/CONFCLOUD-73670

Validation of a document fails when choosing raw fields

[Confluence] The main difference between rendered and raw fields is the following:

The issue with raw fields is in the following: Because we get markup that is similar to HTML and the user removes some tag by replacing it with text while using raw field format, validation of such a document will fail.

An example of this case:

image (4).png

 

Notifications&Announcements

Cannot show announcements in Jira Help Center (Jira Service Desk Portal)

Symptoms

Users cannot cannot see announcements inside of Help Center (Jira Service Desk Portal)

Cause

There are some limitations of REST API in Cloud, which make impossible to show announcements in this portal.

Resolution

Unfortunately, we cannot solve this problem at the moment due to limitations on Atlassian side. Some REST API are missing, which make imposible showing any announcements.
We have raised Atlassian tickets to get it resolved asap. You can watch the ticket and vote for them.

https://jira.atlassian.com/browse/JSDCLOUD-11898