Overview

GDPR agreement has to be based on reformation your data management practices & data architecture and defining your technology stack or making use of the processors that can help you meet the terms with various touchpoints of the regulation. This is a very powerful tool to automate the notification and deletion processes.

Recurring tasks overview page:

Configure recurring task

Edit the recurring task page:

Option	Description

Option	Description
Rule Name	Enter a name for a new rule, for example, "Delete issues"
Cron expression	Enter a time execution interval in a CRON expression
JQL	Restrict your rules by using JQL to the scope you need
Action type	Select your demanded action by using the drop-down menu: add Comment to the Ticket delete Ticket change the Security Level Hard Cleaning (delete field values)
Notification type	Send Email Notification Print to atlassian-jira.log or catalina.out

Use cases

Send Notification

Define a User or a Group that handle sensitive data, with this tool you can send an automatic notification and inform users how to handle a case.

Add Comment to the Tickets

By configuring this function you can send an automatic comment to every ticket that belongs to this project, for example, you can add a piece of information like "sensitive data, the ticket will be erased in 3 weeks".

Delete Ticket

By using JQL you can define the scope of the tickets you would like to erase on a regular basis. So, for example, you make an automatic process to delete your support tickets every 3 months.

Change security level

There is personal data that has to be erased in the near future, but for tax law reasons, you need to have them archived. This date can be only viewed by your data protection commissioner. Configuring this option allows you to transfer your data to your commissioner automatically. For that, you have first to create a new group, or a person within Jira, and give him/her the permissions. After the process, only this person or a specific group will have access to this data.

Hard cleaning

This option allows removing field values completely & irreversibly.