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Introduction
Report builder allows you to enhance your Jira reporting beyond the borders of what’s available out of box! Report builder is designed to allow you reporting against multiple domains including agile projects and IT service management. Whether you are a project manager, scrum master or product owner as well as IT service manager or IT operations manager, or service desk manager you will find how to benefit from Report Builder.
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IT service management teams, such as service desk teams or IT operations management teams, can greatly benefit from the Universal Report. This versatile powerful report tool provides comprehensive reporting against ticket volumes, assignments, categorizationscategorisations, and more.
In addition, the Report Builder offers a set of Gallery Reports specifically designed for IT service management teams. These reports help control essential metrics such as resolution rates, reopen rates, first reply or first response times. They also aid in identifying unique situations like sticky bouncing.
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tickets bouncing.
Timesheet Builder Integration
Report builder advances reporting against timesheets fulfilled by your colleagues in timesheet builder.
Dashboarding, Exporting and Sharing Reports
Reports created in the Report Builder can be exported into various formats. This feature allows you to perform additional analyses in external tools or for external reporting.
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