Privacy Policy

Privacy Policy for Plugins and Apps

The protection of personal data is central to Actonic. Hence, Actonic has used all technical and organizational means to comply with the regulations on data protection. This privacy policy is intended as an amendment to the software license terms.

About this document

This privacy statement covers all products by Actonic GmbH and shows how we use and protect our customers' information ("you") provided to us. By using any of our products or services, you accept the practices outlined in this privacy policy.

This privacy policy applies to both personal information (which can be attributed to a specific individual) and non-personal information collected by us. We will not share information with anyone other than our subcontractors, bound by these privacy practices.

Please also refer to the Information Security Statement.

Customer Data/System

We do not have any access to customer data beyond the information provided by Atlassian Marketplace for evaluating or purchasing our products, and are not going to change that in the future. Therefore, we do not use this data, e.g., analysis, except for data anonymized by Atlassian.

Actonic's Cloud Apps

Also, in our cloud apps, no personal data is stored or forwarded to third parties. Only meta and configuration data is stored using an anonymized user ID. The apps fetch all relevant data from the Cloud and calculate all data directly in the user's browser.

All metadata is stored in the Atlassian Cloud. The cloud app is hosted and operated in a German data center — this is also where the data is located. The data is not deleted automatically, but on request to support. In addition, we ensure that all stored and anonymized data is logically separated so that the actions of one user do not affect those of another.

Means of processing

To obtain and modify data in the Cloud, our apps use public REST APIs. For example, using the Cloud REST API, we obtain issues and work logs to calculate reporting information.


If you have any problems using our products, you may contact our support team. Depending on the issue, we may request log files, which you can give to us. All log files, including any data transferred with them, are only used to analyze and solve your issues, nothing further.

Security vulnerabilities

We continuously strive to keep our products and data secure for you. If you detect any security vulnerability, please contact our support team, and we will immediately find a solution to the issue.


For products that work with browsers, we use cookies to store user information for the duration of the visit and until the next visit at a later time. A "cookie "is a small amount of data stored on the hard drive of the user's computer.

In-App Statistics

As software developers, we are very interested in the anonymous usage statistics of our apps. Anonymous usage statistics help us develop and improve our apps to meet customer needs. Hence the reason behind collecting anonymous statistical usage data. Only apps developed by Actonic transmit the data to us.

The following data will be transmitted:

  • IP address

  • Metadata

  • Technical information related to your device system and use of the product(s)

The data mentioned above will be transmitted to our server-based in Germany with every request from the user's computer. The transmission of IP and metadata only occurs because it is technically impossible to send static usage data via the Internet. Upon the arrival of the data on our server, the anonymous usage statistics are separated from the IP address and the metadata, thus completely anonymizing the usage data for purely static analysis. This is because the IP address and the metadata are immediately deleted simultaneously, without any further processing with the deleted data taking place.

For the processing the anonymous static usage data itself, the EU-DSGVO is inapplicable (Recital 26 of the EU-DSGVO). After collection, the data is then transmitted to a server hosted by Google Ireland Ltd. Gordon House Barrow St. Dublin 4, Ireland. The IP information is then separated from the anonymous usage statistics, so assigning the data to a specific user is no longer possible.  We then take the pure data to begin analysis of the usage.

At no time can we assign this anonymous statistical usage data to a specific person. Consolidating this anonymous statistical usage data with other data sources cannot and will not be carried out.

The short-term processing of IP and metadata for the transmission of static usage data is technically imperative. The short-term processing of the IP and the metadata is based on our legitimate mutual interest (Art. 6 Para. 1 S.1 lit. f. EU-DSGVO), namely to receive and evaluate the anonymous usage statistics to improve the apps in the interest of the customers. 

For the processing the anonymous static usage data itself, the EU-DSGVO is inapplicable (Recital 26 of the EU-DSGVO).

Right to demand Information

You are entitled to request information on the personalized data saved with respect to you, on the origin of this data, and on the purpose of the processing at any time.

Amendment of Privacy Policy

We reserve the right to amend this privacy policy at any time. In case of any significant amendment, you will be informed via email.


Contact data provided by the Atlassian Marketplace throughout evaluating or purchasing our products will be filed and evaluated. This data will, for instance, be used to send relevant information to you, to make using our products more efficient and fun.

Privacy Policy for this Website

Upon accessing our website, data like the IP address of your computer, used browser, date, time, and retention period will be logged. This data is exclusively used for statistical purposes to improve our internet services and, if applicable, for contacting you. For data analysis, Google Analytics is used. Google Analytics uses so-called "Cookies," which are text files saved on your computer and shows us how you use our website. Information generated by cookies relating to usage of this website will be passed on to a Google server in the USA and saved there. Google solely receives the log data of the respective provider, which only gives overviews of individuals in isolated cases (e.g., an open listing of an individual in a specific case assigned by the provider). On behalf of the operator of this website, Google uses this information to evaluate the use, compile reports on the website activities, and provide other services related to the use of the website and the Internet. The IP address transmitted by your browser in the scope of Google Analytics will not be amalgamated with any other data by Google. Further information, as well as the privacy statement of Google, can be found at .

If you do not wish that your data be collected and used, you may opt out of this every time you visit the site (orange window at the top of the screen). Independent of this website, you can prevent cookies from being stored generally by adjusting your browser settings. However, not allowing cookies may hinder you in using all aspects of this website. You may also prevent further data collection, including IP addresses, etc., by downloading and installing the Google browser plugin: .

By using our opt-out function (orange window at the top of the screen), you can prevent data from being logged and analyzed by Google Analytics and the social media providers by deactivating the contents in the future. However, we point out that by this time, data has already been logged and possibly submitted. Upon accepting or declining the use of cookies, we will be safe and use your selection for the next time you visit our website. You can change your decision at any time by accessing this link.

Furthermore, we do not log and save any personalized data (e.g., name, address, phone numbers, or email addresses) unless you voluntarily provide us with such data (e.g., with a contact- or application form). Voluntarily provided personal data is handled in the strictest confidence by us and is exclusively used to serve the purpose of responding to your inquiry, and is never forwarded to third parties.

Please note that data transfer on the Internet (e.g., during communication by email) may have security gaps. Therefore, complete protection of data from interception by third parties is not possible.

You can turn to our data protection officer; you can reach them at Your concerns will be treated confidentially.

As a result, we expressly object to third-party use of contact data published following the editorial requirements for the transmission of not expressly solicited advertising and information material. We reserve the right to take legal action in such cases.

Contact Information

For any questions in respect to this policy or if you think that this policy is not being complied with, please send an email to or a letter to the following address:

Actonic GmbH

An der Schelmenhalde 35

71665 Vaihingen an der Enz