Known issues

1 When sending a message to email, the plugin writes an error message to the atlassian-jira.log file
- 1.1 Symptoms
- 1.2 Cause
- 1.3 Resolution

When sending a message to email, the plugin writes an error message to the atlassian-jira.log file

Symptoms

2022-09-23 14:35:31,188+0300 JiraTaskExecutionThread-2 ERROR admin     [velocity] ResourceManager : unable to find resource 'mail/html-body.vm' in any resource loader.
2022-09-23 14:35:31,188+0300 JiraTaskExecutionThread-2 ERROR admin     [c.atlassian.velocity.JiraVelocityManager] Template mail/html-body.vm is not accessible.
org.apache.velocity.exception.ResourceNotFoundException: Unable to find resource 'mail/html-body.vm'
    at org.apache.velocity.runtime.resource.ResourceManagerImpl.loadResource(ResourceManagerImpl.java:483)
    at org.apache.velocity.runtime.resource.ResourceManagerImpl.getResource(ResourceManagerImpl.java:354)
    at org.apache.velocity.runtime.RuntimeInstance.getTemplate(RuntimeInstance.java:1400)
    at org.apache.velocity.app.VelocityEngine.getTemplate(VelocityEngine.java:422)
    at com.atlassian.velocity.JiraVelocityManager.isTemplateAvailable(JiraVelocityManager.java:60)

In addition to mail/html-body.vm, information about files may be present:

html-body.vm
mail-subject.vm
text-body.vm
anonymize-users.vm
license-error.vm
scheduled-anonymizer-tasks.vm

Cause

Messages are sent using the Atlassian component. At the moment, it does not work quite correctly, and the first time it cannot access our message templates, which causes this entry in the atlassain-jira.log file.

Resolution

This entry is informational and does not affect the operation of the plugin - all messages are sent correctly.