FAQ

Which applications is the app compatible with?

• Jira Data Center (Core, Software, Service Desk)

• Jira Cloud

What is the difference between app versions for Data Center and Cloud?

Cloud and Data Center versions are almost the same. Both have the same interface and functionality. Only one difference is the ability to use Secured Work logs in the Data Center versions (read more).

I cannot configure the app, what should I do?

Feel free to contact us and request a demo session or support via Support Portal.

How can I collect support zip log file and send it to Support team?

Please kindly refer to the article How can I collect support zip logs and get support? - Timesheet Builder – Resource Planning & Teams Management - Confluence (atlassian.net).

Does your app store any personal data, and how does the app deal with it?

No, our app does store personal data or any other sensitive data from Jira. All the information about Teams and Team permissions is stored as user IDs and doesn’t know about usernames/email/etc.

We clean user IDs up after removing the user from all teams or after team deletion, if the user was part of one team only.

Which license do I choose when purchasing an app?

For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Management license, your Jira apps must be at the 500-User level.

Do you offer any discounts?

Please email us at licenses@actonic.de.