{"xsrfToken":"190643bdbd0cb9b44e909251ef28b51305fc7242_lout","branding":{"id":"8","key":"psup","name":"Product Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#21194a","headerLinkHoverBGColor":"#21194a","headerBadgeColor":"#21194a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/648d9418-9f43-46f3-a136-822de978fa01/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjJkMDUyNi1mMmI0LTQ2NGYtOTc5ZS0yZmMyZGUxODY0MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY0OGQ5NDE4LTlmNDMtNDZmMy1hMTM2LTgyMmRlOTc4ZmEwMSI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTY2NDQsIm5iZiI6MTc0MzY1NjA0NH0.gswWPfQHg6wVcU2G79ofu9CWDqTXZpEAjq2OZOTmyZU&client=b62d0526-f2b4-464f-979e-2fc2de18640e&mode=fit","logoId":"648d9418-9f43-46f3-a136-822de978fa01","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Actonic Help Center","sharedPortalName":"Actonic Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Actonic Help Center","sharedPortalName":"Actonic Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#281c4c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d8d51a6e-3020-4d8f-85e6-f2d0515f21be/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjJkMDUyNi1mMmI0LTQ2NGYtOTc5ZS0yZmMyZGUxODY0MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4ZDUxYTZlLTMwMjAtNGQ4Zi04NWU2LWYyZDA1MTVmMjFiZSI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTY2NDQsIm5iZiI6MTc0MzY1NjA0NH0.JvSDqYwuYH25kJZz8cSyHs6nFRWyk2U3NDToA_eCqGM&client=b62d0526-f2b4-464f-979e-2fc2de18640e&height=300&mode=fit","bannerMediaApiFileId":"d8d51a6e-3020-4d8f-85e6-f2d0515f21be","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"psup","projectId":10009,"serviceDeskId":8,"name":"Product Support","description":"<p>Welcome! You can raise a Product Support request from the options provided.<br> You can find the documentation about all our add-ons here <a href=\"https://actonic.atlassian.net/wiki/spaces/PROD/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://actonic.atlassian.net/wiki/spaces/PROD/overview</a></p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"79","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[17],"key":""},{"id":"81","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[17],"key":""},{"id":"80","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[17],"key":""},{"id":"83","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[17],"key":""},{"id":"119","name":"Scripted Report request","descriptionHtml":"<p>Describe the report you would like to get. Pay special attention to the input parameters, calculation algorithm, and the final view of the report. Screenshots with some report examples are very welcome!</p>","callToAction":"Scripted Report request","introHtml":"<p>Describe the report you would like to get. Pay special attention to the input parameters, calculation algorithm, and the final view of the report. Screenshots with some report examples are very welcome!</p>","icon":10481,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[17],"key":""},{"id":"84","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[17],"key":""},{"id":"85","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[17],"key":""},{"id":"78","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[17],"key":""},{"id":"82","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[78,79,80,81,83,84,85,119]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2335bfef-95cc-3cf6-9d85-17f2a08cdf30","appLinkName":"System Confluence","appLinkUrl":"https://actonic.atlassian.net/wiki","spaceKey":"ARB","spaceName":"Report Builder: Timesheets and Data Analysis","spaceUrl":"https://actonic.atlassian.net/wiki/spaces/ARB","isServer":false},"labels":[],"projectKey":"PSUP","serviceDeskId":8,"kbLinkDomainURLs":["https://actonic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjJkMDUyNi1mMmI0LTQ2NGYtOTc5ZS0yZmMyZGUxODY0MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NTcyNDQsIm5iZiI6MTc0MzY1NjA0NH0.s-3oSYihl9ZAjV4cAOJUmILFNESF8dIxTUKGhDFpZ9U","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"b62d0526-f2b4-464f-979e-2fc2de18640e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":80,"projectId":10009,"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10491,"iconUrl":"https://actonic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10059","fieldConfigId":"10162","label":"Product","description":"Please select an add-on","descriptionHtml":"<p>Please select an add-on</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10255","label":"Timesheet Builder (Cloud)","selected":false,"children":[]},{"value":"10254","label":"Timesheet Builder (Data Center)","selected":false,"children":[]},{"value":"10487","label":"User Anonymizer for Confluence (GDPR)","selected":false,"children":[]},{"value":"10486","label":"User Anonymizer for Jira (GDPR)","selected":false,"children":[]},{"value":"10485","label":"Data Protection and Security Toolkit for Confluence (Cloud)","selected":false,"children":[]},{"value":"10484","label":"Data Protection and Security Toolkit for Jira (Cloud)","selected":false,"children":[]},{"value":"10483","label":"Data Protection and Security Toolkit for Confluence (Server or Data Center)","selected":false,"children":[]},{"value":"10482","label":"Data Protection and Security Toolkit for Jira (Server or Data Center)","selected":false,"children":[]},{"value":"10203","label":"Who is Online (Server or Data Center)","selected":false,"children":[]},{"value":"10202","label":"Who is Online (Cloud)","selected":false,"children":[]},{"value":"10201","label":"Inline Table Editing (Server or Data Center)","selected":false,"children":[]},{"value":"10200","label":"Inline Table Editing (Cloud)","selected":false,"children":[]},{"value":"10195","label":"Report Builder (Server or Data Center)","selected":false,"children":[]},{"value":"10194","label":"Report Builder (Cloud)","selected":false,"children":[]},{"value":"10116","label":"Fast User Switcher (FUS) for Jira","selected":false,"children":[]},{"value":"10106","label":"Fast User Switcher (FUS) for Confluence","selected":false,"children":[]},{"value":"10117","label":"Power JQL: extended search functions","selected":false,"children":[]},{"value":"10118","label":"Show Inline Comments in Editor","selected":false,"children":[]},{"value":"10113","label":"SlideIt","selected":false,"children":[]},{"value":"10133","label":"Power Groovy for Jira","selected":false,"children":[]},{"value":"10134","label":"Power Groovy for Confluence","selected":false,"children":[]},{"value":"10132","label":"History Timeline for Confluence","selected":false,"children":[]},{"value":"10107","label":"Extended Attachment Manager","selected":false,"children":[]},{"value":"10114","label":"- Other \\ I don't know -","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/80","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/80","calendarParams":{"firstDay":0,"date":"2025-04-03T06:54:04+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2335bfef-95cc-3cf6-9d85-17f2a08cdf30","appLinkName":"System Confluence","appLinkUrl":"https://actonic.atlassian.net/wiki","spaceKey":"ARB","spaceName":"Report Builder: Timesheets and Data Analysis","spaceUrl":"https://actonic.atlassian.net/wiki/spaces/ARB","isServer":false},"labels":[],"projectKey":"PSUP","serviceDeskId":8,"kbLinkDomainURLs":["https://actonic.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiNjJkMDUyNi1mMmI0LTQ2NGYtOTc5ZS0yZmMyZGUxODY0MGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NTcyNDQsIm5iZiI6MTc0MzY1NjA0NH0.s-3oSYihl9ZAjV4cAOJUmILFNESF8dIxTUKGhDFpZ9U","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"b62d0526-f2b4-464f-979e-2fc2de18640e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=actonic","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"190643bdbd0cb9b44e909251ef28b51305fc7242_lout","baseUrl":"https://actonic.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://actonic.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b62d0526-f2b4-464f-979e-2fc2de18640e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"105c10136df944f0a4396213de5941a9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}