Recurring tasks

Table of contents:


GDPR agreement has to be based on reformation your data management practices & data architecture and defining your technology stack or making use of the processors that can help you meet the terms with various touchpoints of the regulation. This is a very powerful tool to automate the notification and deletion processes.

Recurring tasks overview page:

Recurring tasks overview page

Configure recurring task

Edit the recurring task page:

Recurring task edit page






Rule Name

Enter a name for a new rule, for example, "Delete issues"

Cron expression

Enter a time execution interval in a CRON expression


Restrict your rules by using JQL to the scope you need

Action type

Select your demanded action by using the drop-down menu:

  • Add Comment to the Ticket

  • Delete Ticket

  • Hard Cleaning (delete field values)

  • Send email notification to

Notification type

  • Send Email Notification

  • Print to atlassian-jira.log or catalina.out

Use cases

Send Notification

Define a User or a Group that handle sensitive data, with this tool you can send an automatic notification and inform users how to handle a case. 

Add Comment to the Tickets

By configuring this function you can send an automatic comment to every ticket that belongs to this project, for example, you can add a piece of information like "sensitive data, the ticket will be erased in 3 weeks".

Delete Ticket

By using JQL you can define the scope of the tickets you would like to erase on a regular basis. So, for example, you make an automatic process to delete your support tickets every 3 months.

Hard cleaning

This option allows removing field values completely & irreversibly.