Create your Timesheet Builder support zip to make a snapshot of the add-on configuration.
This zip file will help the Actonic support team to find cause of behavior faster. By applying the same settings you have we can easily reproduce the case you report.
Please nite, that you should have Jira administrator permissions to create a zip file.
To create a new file please kindly follow the steps below:
Click on the Start button to be routed to the support zip creation.
Click on the “Create support zip” button
Wait until the file is created. Please do not close the tab.
Download the file by clicking on the Download button
The Timesheet Builder support zip contains:
Global calendars and non-working days legends
Periods configuration (duration, start periods date)
First day of the week
Worklog settings (if secured worklogs are allowed or not)
Permissions (user ids only)
Periods (if they are closed or not)
Workload calendars and the default team calendar
User ids and associated workload and holiday calendar ids, personal non-working days