This guide aims to provide an understanding of the First Reply or First Response Report, along with a comparison to Jira's standard reporting functionality.
| Table of Contents |
|---|
Terms
In the context of IT Service Management (ITSM), "first response" and "first reply" can have subtly different meanings. Moreover, different organisations might use these terms in slightly different ways, so it's always important to clarify the specific meanings within your own context.
...