Overview

The app provides opportunities for administrators to create notifications that are sent to all logged in users on the instance.

Notification is shown as a modal dialog in the middle. This message is shown only one time and user provides a response to this notification. Once user responded, modal dialog closes and does not appear for this user again. Notification appears when user opens an issue or a dashboard.

How to open the app?

To open the app please kindly navigate to Manage apps. In the left menu you will see the Apps section. Below you will see the app name. Please click on it to open the app.

Open

Home page

Once you open the app, you will see home part. In this view you can see name of the app in the top left corner. In the top right corner you will see buttons to create a new notification or three dots with the options to read documentation or to contact support.

Below you can see table with existing notifications. If there are not any notifications, you will see empty space.

Open

Managing existing notifications

If you have any notifications, you will see the table that contains following columns:
Name - shows name of the notification. It is an internal name and not a notification header, that is shown to user.
Enabled - contains toggles. Here you can enable or disable notifications without opening edit of the notification. Please note that only enabled notifications are shown to users.
Options - contains three dots near each notification and has following options: Edit and Delete. Please read more about each option below.

If there are some notifications created by another admins, you will also see them in the list.

Edit a notification

To edit a notification, please kindly click on three dots in Options column near desired notification. You will see drop-down list, please click on Edit.

You will be redirected to steps, where you can change any field. Please kindly apply desired changes on General or Display options steps and clicking on Next button navigate to the last step that is called Review and click on Save. Once you save your updated notification, you will be redirected to the home view.

Delete a notification

To remove a notification, please kindly click on three dots in Options column near desired notification. You will see drop-down list, please click on Delete.

Create a new notification

To create a new notification, please kindly click on Create notification in the top right corner in the home page.

After you click on this option, you will be redirected to steps, where you can define some content for your notification.

To access documentation or to contact support please click on three dots in the top right corner.

If you click “Back to home page“, you will be redirected back to the main page with the list of created notifications.

Below you can see three steps to create notification. On the first step, that is called General, please add internal name of the notification (will be shown in the list of notifications), header of your notification and body of your information. After that please click on Next.

On the second step that is called Display rules you can get information, how your notification will be shown (as a pop-up in the middle). Here you can also set which buttons will be shown to users. Please choose either 1 button or 2 buttons and type accept button text or accept and decline buttons text. Please click Next.

On Review step you can see overall information about rules how your notification will be shown and you can also leave this notification enabled, so users can get them, or you can switch toggle OFF, and your notification will not be shown now.

To save the notification, please click Save below. You will be redirected to home view, where you will see created notification.