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Option

Description

Rule Name

Enter a name for a new rule, for example, "Delete issues"

Cron expression

Enter a time execution interval in a CRON expression

JQL

Restrict your rules by using JQL to the scope you need

Action type

Select your demanded action by using the drop-down menu:

  • add Add Comment to the Ticket

  • delete Delete Ticket

  • change the Security Level

  • Hard Cleaning (delete field values)

  • Send email notification to

Notification type

  • Send Email Notification

  • Print to atlassian-jira.log or catalina.out

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By using JQL you can define the scope of the tickets you would like to erase on a regular basis. So, for example, you make an automatic process to delete your support tickets every 3 months.

Change security level

There is personal data that has to be erased in the near future, but for tax law reasons, you need to have them archived. This date can be only viewed by your data protection commissioner. Configuring this option allows you to transfer your data to your commissioner automatically. For that, you have first to create a new group, or a person within Jira, and give him/her the permissions. After the process, only this person or a specific group will have access to this data.

Hard cleaning

This option allows removing field values completely & irreversibly.

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