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What does 'Who is online?' mean in Jira? How to know who is online?
All these questions have one complete answer. 'Who is online' is an app in Jira showing all the users watching at the same time for the same ticket at the same time. It has the following functionalityfunctionalities:
- Show Shows all the actively watching users in for the same ticket.
- Update Updates the list of users during the chosen period from on the app configuration page.
- Exclude group(s) of users to be shown in the list from on the app configuration page.
- Avoid overhead overheads because of repeatedly working on the same task.
- More to come in the future releases.
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In order to have the functionality integrated to the Jira board/tickets, the corresponding configuration should be donemade. To configure the 'Who is online' application, the following steps should be donefollowed:
- Login with Admin credentials.
- Click on the 'Options' button near the user icon.
- Choose the 'Add-ons' option as follows:
- Once the page is has loaded successfully, select the 'Manage apps' section as follows:
- From the applications, choose the 'Who is Online for Jira'.
- The below view should be openedpage should open in the view below:
- Click on the 'Configure' button. The following page is opened with the current configurations is opened. As shown in on the image below image, the online members should be shown in the 'Issue header menu' and the users list is being list can be updated with the 'Medium' frequency.
- The corresponding view with the above configuration is as follows:
- The corresponding view with the above configuration is as follows:
- Change the 'Panel location' option value to 'People section' and click on the 'Apply' button to have bring the following view:
- The users list update frequency can be changed to 'High', 'Medium' or 'Low' values. The 'High' frequency updates the ticket in the most frequent way: most likely real-time connections are made to show the users list, the 'Medium' does update during some amount of updates for some time, and the 'Low' does update updates the users list in the most slowly waya very slow manner. Please take into consideration the following during the configuration setup:
- Using 'Low' as a Request frequency is recommended when having servers with high-level activities.
Using 'High' as a Request frequency property value may affect the server performance.
Info Please use the 'Request frequency: High' carefully and only on for instances with low activity.
- The 'Exclude for group(s)' option is used to exclude the chosen groups to be viewed in the active users list. Multiple groups can be selected to be excluded from viewing the users list as follows:
App Usage
Imagine that we've already configured the application to show the users in either in the 'Issue header menu' or the 'People section'.
- When only the user is online and watching for the specified ticket, the users list will be shown as follows for for the 'Issue header menu' configuration:
- When only the user is online and watching for the specified ticket, the users list will be shown as follows for for the 'People section' configuration:
- When multiple users are online and watching for the specified ticket, the users list will be shown as follows for 'Issue header menu' configuration:
- When multiple users are online and watching for the specified ticket, the users list will be shown as follows for the 'People section' configuration:
The specified user profile is being can be shown when by hovering over the user name in the users list:
- In the people's section, it has the following view:
- In the issue header menu it menu, it has the following view:
Please note that if user is in the excluded group, he/she is online and watching the ticket, then he/she will not be displayed as online in the users list for another other users.
In order to figure out if a user is online/offline it's , you are required to view the user's profile by clicking on a user's their name. The following screenshots show the user's status.
- for the same user's profile when the user is online will be:
- for another user's profile when the user is online will be:
- if a user is offline the view will be:
