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Table of Contents

Overview

What does '"Who is online?' mean " mean in Jira? How to know who is online and why should you know it?
All these questions have one complete answer. '"Who is online' " is an app in Jira showing all the users watching for at the same ticket time at the same timeticket. It has the following functionalityfunctionalities:

  • Show

    Shows all the actively watching users

    in

    for the same ticket

    .

  • Update

    Updates the list of users during the chosen period

    from

    on the app configuration page

    .

  • Exclude group(s) of users to be shown in the list

    from

    on the app configuration page

    .

  • Avoid

    overhead

    overheads because of repeatedly working on the same task

    .

  • More to come in the future releases.

App Usage and Configuration

...

App implementation, configuration and usage - first steps 

App implementation & configuration

In order to have the functionality integrated to the Jira board/in Jira boards or tickets, the first corresponding configuration should be done. To configure the 'Who is online' application the following steps should be donemade:

  • Login with Admin credentials.

  • Click on the

...

  • "Options

...

  • " button near the user icon.

  • Choose

...

  • the "Add-ons

...

  • " option as follows:

...

  • Once the page

...

  • has loaded successfully, select the

...

  • "Manage apps

...

  • " section as follows:

...


  • Choose "Who is Online for Jira

...

  • ".

...

  •  The page should open in the view below:

...

  • Click on the

...

  • "Configure

...

  • " button. The following page

...

  • with

...

  • current configurations is opened. As shown

...

  • on the image below

...

  • , the online members should be shown in the '

...

  • "issue header menu

...

  • " and the users

...

  • list can be updated with

...

  • the "Medium

...

  • " frequency.

...

The corresponding view with the above configuration is as follows:

...

  • Change the

...

  • "Panel location

...

  • " option value to

...

  • "People section

...

  • " and click on

...

  • the "Apply

...

  • " button

...

  • :

...

Configuring frequency

  • The users list update frequency can be changed to

...

  • "High

...

  • ",

...

  • "Medium

...

  • " or

...

  • "Low"

    • The "High" frequency updates the ticket in the most frequent way: most likely real-time connections are made to show the users list

...

    • The "Medium" updates from time to time

    • The "Low" updates the users list in

...

    • a very slow manner.


  • Please take into consideration the following during the configuration setup:

    • Using

...

    • "Low

...

    • " as a Request frequency is recommended when having servers with high-level activities. 

    • Using

...

    • "High" as a Request frequency property value may affect the server performance. 

Info
Please use 'Request frequency: High' carefully and only on instances with low activity.

...

Excluding groups

  • The "Exclude group(s)

...

  • " option is used to exclude

...

  • chosen groups to be viewed in the active users list. Multiple groups can be selected to be excluded from viewing the users list as follows:

...


...

App

...

usage - different scenarios

When you have configured the application to show the users in either in 'the "Issue header menu' " or 'the "People section'", proceed as follows to use the app.

  • When only the user is online and watching for

...

  • a ticket, the users list will be shown as follows

...

  • for the "Issue header menu

...

  • " configuration:

...



  • When only the user is online and watching for the specified ticket, the users list will be shown as follows

...

  • for the "People section

...

  • " configuration:

...


  • When multiple users are online and watching for the specified ticket, the users list will be shown as follows for

...

  • "Issue header menu

...

  • " configuration:

...


Image Added 


  • When multiple users are online and watching for the specified ticket, the users list will be shown as follows for

...

  • the "People section

...

  • " configuration:

...


...


The specified user profile is being can be shown when by hovering over the user name username in the users list:

  • In the people's section, it has the following view:

    Image Removed


...

  • In the issue header

    menu it

    menu, it has the following view:

    Image Removed

...

Please note that if a user is in the excluded group, he/she is online and watching the ticket, then he/she will not be displayed as online in the users list for another other users.

In order to figure out if a user is online/offline it's , you are required to view the user's profile by clicking on a user's their name. The following screenshots show the user's status.


  • for the same user's profile when the user is online

    will be

    :

    Image RemovedImage Added


  • for another user's profile when the user is online

    will be

    :

    Image RemovedImage Added


  • if a user is offline the view will be:

    Image RemovedImage Added