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Overview
What does '"Who is online?' mean " mean in Jira? How to know who is online and why should you know it?
All these questions have one complete answer. '"Who is online' " is an app in Jira showing all the users watching at the same time for at the same ticket. It has the following functionalities:
- Shows all the actively watching users for the same ticket.
- Updates the list of users during the chosen period on the app configuration page.
- Exclude group(s) of users to be shown in the list on the app configuration page.
- Avoid overheads because of repeatedly working on the same task.More to come in the future releases.
App
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implementation, configuration and usage - first steps
App implementation & configuration
In order to have the functionality integrated to the Jira board/in Jira boards or tickets, the first corresponding configuration should be made. To configure the 'Who is online' application, the following steps should be followed:
- Login with Admin credentials.
- Click on the
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- "Options
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- " button near the user icon.
- Choose the
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- "Add-ons
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- " option as follows:
- Once the page has loaded successfully, select the
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- "Manage apps
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- " section as follows:
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- Choose "Who is Online for Jira
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- ".
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- The page should open in the view below:
- Click on the
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- "Configure
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- " button. The following page with
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- current configurations is opened. As shown on the image below, the online members should be shown in the '
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- "issue header menu
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- " and the users list can be updated with the
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- "Medium
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- " frequency.
The corresponding view with the above configuration is as follows:
- Change the
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- "Panel location
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- " option value to
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- "People section
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- " and click on the
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- "Apply
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- " button
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- :
Configuring frequency
- The users list update frequency can be changed to
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- "High
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- ",
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- "Medium
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- " or
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- "Low"
- The "High" frequency updates the ticket in the most frequent way: most likely real-time connections are made to show the users list
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- The "Medium" updates from time to time
- The "Low" updates the users list in a very slow manner.
- Please take into consideration the following during the configuration setup:
- Using
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- "Low
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- " as a Request frequency is recommended when having servers with high-level activities.
Using
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"High
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" as a Request frequency property value may affect the server performance.
| Info |
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| Please use the 'Request frequency: High' carefully and only for instances with low activity. |
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Excluding groups
- The "Exclude group(s)
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- " option is used to exclude
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- chosen groups to be viewed in the active users list. Multiple groups can be selected to be excluded from viewing the users list as follows:
App
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usage - different scenarios
When you have configured the application to show the users in either the '"Issue header menu' " or the '"People section'", proceed as follows to use the app.
- When only the user is online and watching for
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- a ticket, the users list will be shown as follows for the
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- "Issue header menu
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- " configuration:
- When only the user is online and watching for the specified ticket, the users list will be shown as follows for the
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- "People section
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- " configuration:
- When multiple users are online and watching for the specified ticket, the users list will be shown as follows for
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- "Issue header menu
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- " configuration:
- When multiple users are online and watching for the specified ticket, the users list will be shown as follows for the
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- "People section
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- " configuration:
The specified user profile can be shown by hovering over the user name username in the users list:
- In the people's section, it has the following view:
- In the issue header menu, it has the following view:
Please note that if a user is in the excluded group, he/she is online and watching the ticket, then he/she will not be displayed as online in the users list for other users.
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